Refund Policy
1. Eligibility for Refunds:
- Refunds are only available for frozen/fresh food items that arrive damaged, spoiled, or otherwise not fit for consumption due to issues in transit.
- We do not offer refunds for items that were mishandled, improperly stored, or left unrefrigerated after delivery.
2. Refund Request Process:
- To request a refund, please contact customer service within 12 hours of receiving your item. Proof of the item’s condition (such as photos) may be required.
- Refunds are issued once the claim has been reviewed and approved by our quality assurance team.
3. Non-Refundable Situations:
- Frozen items that have been thawed or opened, except in cases of a quality or safety issue, are not eligible for refunds.
- We cannot accept returns for items that were purchased on clearance, promotion, or special sale unless they arrived in an unsatisfactory condition.
5. Refund Method:
- Refunds will be issued to the original payment method within 5-10 business days after approval.
For further questions or assistance, please reach out to our customer service team.
